Some medical insurance policies will reimburse only a portion of your hospital account. A prompt claim from your insurer, and settlement by you of any shortfall, is expected – refer to Terms and Conditions of Payment.

It is advisable to contact your medical insurer prior to surgery to obtain prior approval. This will speed up the processing of your claim and may indicate to you in advance the level of reimbursement you can expect from your insurer. If you require assistance with the completion of a Claims Form, please ask our reception or accounts staff to help you.

In addition, the payment of a refundable bond will be required on or before your discharge for any mobility equipment loaned to you by the hospital.

If there is a delay with your insurance claim, or another reason you are not able to pay our account by the due date, please advise us immediately.